Refund & Return Policy

Due to Ontario cannabis regulations, all cannabis sales are final.

Returns or exchanges are generally not permitted.

However, High Ties Cannabis will review issues involving:

• Incorrect products received
• Missing items
• Defective products
• Manufacturer defects
• Products damaged prior to pickup or delivery

Reporting an Issue

Customers should contact the store as soon as possible and preferably within 48 hours of receiving the order.

Please provide:

• Order number
• Photos (when applicable)
• Description of the issue

Additional information may be requested to assess the claim.

Refund Eligibility

Where appropriate, High Ties Cannabis may offer:

• Replacement product (where permitted)
• Refund

Refunds are issued solely at the discretion of High Ties Cannabis and subject to applicable Ontario cannabis regulations.

Refunds will not be provided for:

• Change of mind
• Product preference
• Products consumed after purchase
• Incorrect selections made by the customer